Service Desk Administrator

We are March the UKs leading provider of critical engineering services. Our expertise as a multi-disciplinary engineering partner across infrastructure, process and digital services has led to long term partnerships with leading organisations in everything from food and drink and utilities to high-security industries such as defence, aerospace and nuclear.

March Engineering are excited to be recruiting for a Service Desk Administrator to work on a permanent basis at our Office in Uddingston. We are looking for a hard-working, ambitious candidate who has a real passion for IT. This position would be ideal if you have recently completed your apprenticeship or if you have 1-2 years commercial experience in an IT Support related role

Key Responsibilities:

• Experience working in a 1st line support role
• Provide first-line technical support to users via phone, email, and in-person.
• Manage and prioritise service requests and incidents using a ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Collaborate with other IT team members to ensure seamless service delivery.
• First point of contact for all queries from staff.
• Identify and carry out remote 'first time fixes' on a variety of network and software solutions. This will include varied tasks from password changes through to data restoration, printer, and software application rollout.
• Process improvement - proactive involvement in the continued development of new and established procedures.
• Service delivery - working with other service delivery teams to ensure that Service Level Agreement (SLA) targets are met.
• Maintain a professional and effective working relationship with customers and work colleagues
• Stay up to date with the latest technology trends and best practices.

Skills and Experiences:

• Experience of troubleshooting with Laptops/Desktops/Printers
• Knowledge of Windows systems - Windows Client OS
• Office365 / Microsoft packages
• Some server experience would also be beneficial.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused with a commitment to providing high-quality service.

Specific Qualifications

• UK driving license DESIRABLE

What we offer

• A competitive salary and benefits package appropriate to this position
• An employer who values the ongoing wellbeing of its employees
• Career development within a successful and growing business

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.